AI receptionist: what it means for a restaurant
An AI receptionist is a voice assistant that answers the restaurant's phone instead of the staff: it understands the caller, takes the order with the real menu, prices and stock, checks the delivery address and sends the order to the kitchen, or transfers the call to a person when needed.
How an AI receptionist works
The restaurant's number is forwarded to a line connected to the assistant. On every call it reads the restaurant's menu, talks with the caller in their language and passes the order to the till system, which recalculates the price and delivery fee. The order reaches the kitchen like an online order, with the call transcript.
What you need to use one
A VoIP phone number in the restaurant's name (from Twilio in MyMenuo), call forwarding from the usual number and a restaurant system that holds the menu and orders. In MyMenuo, the AI receptionist is an add-on for paid plans: £45.90 a month with 100 minutes included.
- No calls lost during the rush
- Orders taken with real prices and today's sold-out items
- Transfer to the team for special requests
FAQ
Does an AI receptionist replace the staff?
No. It takes the calls nobody can take and transfers complaints or special requests to the team.
Is it the same as voicemail?
No. Voicemail records a message. An AI receptionist talks with the caller, takes the full order and sends it to the kitchen.